Customer-Centered Innovation

Service Design & Customer Experience Strategy

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Innovation to serve your customers

Whether you're a startup, an established company or a public institution – Your customers are at the heart of your operation.

In a collaborative process, I develop sustainable customer experience strategies and service innovation. So that extraordinary customer experiences become the norm in your organization, making your customers remember you fondly.

About Nils Solanki

Innovation is all about culture

Digital transformation enables your customers to contact you and make use of your services in a myriad of ways.

They have come to expect an excellent, relevant and human service – be it on the phone, in person or through a digital channel.

Unfortunately, bad experiences aren't only twice as memorable and decisive as good ones; people also share them with friends and family much more often.

Don't leave customer satisfaction up to chance.

I will enable you to:

Gain a better understanding of your customer groups

See existing processes and service offerings through the eyes of your customers and thereby improve them

Create service innovations for your customers, employees and stakeholders

Stay competitive with a world-class customer experience strategy

Expand the customer awareness in your organizational culture

So that you can create rewarding and sustainable long-term relationships with your customers.

Let's collaborate

You know your organization well; I have the necessary outside perspective and the right tools. Together, we will create a reliable customer experience strategy, well adapted also to future challenges:

Analyze
We analyze the current service experiences and your customers' needs.
Strategize
We devise the customer experience strategy in a collaborative process.
Innovate
We implement the principles of your strategy through service design.

Would you like to discover the customer experience potential in your organization?

Book a Consultation